FAQ
AUVREL FAQ
Effortless beauty — made simple.
APPLICATION & WEAR
How do I apply AUVREL press-on lash clusters?
Our clusters are adhesive-ready — no glue needed.
Place clusters underneath your natural lashes and gently press to seal.
Full step-by-step instructions are here: APPLICATION ✨
How long do they last?
With proper placement and care, AUVREL clusters typically last 3–5 days per wear.
Many customers report wearing them up to 7–10 days, depending on lifestyle and maintenance.
Can I reuse AUVREL clusters?
Yes — many customers reuse them 2–4 times with proper removal and care.
Can I apply mascara with these lashes?
Yes — you can apply mascara to your natural lashes only before application if you want extra lift or curl support.
Do not apply mascara to the AUVREL lash clusters, as it may reduce longevity and reusability.
Can I swim while wearing AUVREL lashes?
Yes — you can swim in them, and many customers have shared that their lashes stayed secure while swimming.
However, because chlorine, saltwater, and heavy water exposure can weaken the adhesive bond, we don’t officially recommend swimming in them for best longevity.
If you choose to swim, we suggest:
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Pat dry gently after getting out of the water
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Re-clamp once wet or dry to reseal the bond
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Consider applying a fresh cluster or set if any lifting occurs afterward
Can I wear these with lash extensions?
Yes — AUVREL clusters can be worn alongside eyelash extensions and are perfect for filling in gaps between appointments or extending the time between fills.
Apply gently and avoid attaching directly to extension fans for the smoothest blend.
PRODUCT DETAILS
What makes AUVREL lashes different?
Our clusters come with pre-applied adhesive, making application incredibly quick — no messy glue, no learning curve.
Designed for a natural, lifted, salon-quality look in seconds.
What lengths do the clusters come in?
Each set comes in 10mm, 12mm, and 14mm mixed trays (48 clusters).
Mini trays offer single sizes in 10mm, 12mm, or 14mm (24 clusters).
What style should I choose if I’m new?
We recommend Élise or Amoura for a soft, everyday natural look.
Are AUVREL lashes safe for sensitive eyes?
Yes — they are designed to be lightweight, gentle, and comfortable.
CARE & MAINTENANCE
How do I remove them?
Gently ease each lash cluster away from your natural lashes.
Can I clean the lashes?
No — cleaning the clusters is not recommended. Oils, cleansers, or rubbing can separate the fibers and compromise the band, which reduces longevity and quality.
Can I shower or workout in them?
Yes — AUVREL clusters are water-resistant and hold well through showers and workouts.
For the best long-lasting seal, we recommend gently re-clamping them after showering, whether they are wet or dry.
ORDERING & SHIPPING
Where do you ship from?
San Diego, California.
How long does shipping take?
Orders ship in 1–3 business days.
You’ll receive tracking via email once shipped.
What if my package is lost or damaged?
Email us and we will help right away: hello@auvrellash.com
RETURNS & EXCHANGES
Do you accept returns?
For hygienic reasons, we cannot accept used lash products.
For order issues, please contact us — we always want to make it right.
Still have questions?
We’re here to help.
📩 Email: hello@auvrellash.com
📸 Instagram DM: @auvrellash



